Refund and Returns Policy

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Overview

Our refund and return policy lasts 7 days. If 7 days have passed since your delivery, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must:

• Be unused and in the same condition as received
• Be in its original packaging
• Be supported by a mandatory unboxing video as proof of issue

We do not accept returns for:

• Used or damaged items
• Items without an unboxing video
• Items not in original packaging

Additional Non-Returnable Items:

• Gift cards (if applicable)
• Any item returned without proper verification (video proof)
• Items marked “non-returnable” in product description (if any)

To complete your return, we require your Order ID and unboxing video.
Do not send your purchase back to the manufacturerRefunds

Refunds

Once your return is received and inspected, we will notify you via email/WhatsApp whether your refund is approved or rejected.

If approved:

• Refunds will be processed to your original payment method (UPI, cards, etc.)
• For COD orders, refunds will be processed to your bank account
• Refund processing time is typically 8–15 business days

Late or Missing Refunds

If you haven’t received a refund yet:

1. Double-check your bank/UPI account
2. Contact your bank or payment provider (some delays are normal)
3. Still need help? Contact us at
   📧 bakshisumit746@gmail.com
   📞 +91 7974554810 (Mon–Sat, 10 AM to 6 PM)

Sale Items

Only regular-priced items may be refunded. Sale or discounted items cannot be refunded unless defective or wrong.

Exchanges

We only replace items if they are wrong or damaged, and only with valid unboxing video proof.
If you need an exchange:

• Email us at bakshisumit746@gmail.com
• Or WhatsApp us at +91 7974554810

We will provide the return shipping instructions. Exchanges are subject to stock availability.

Gifts

If the item was marked as a gift and shipped directly to you, you may receive a gift credit for the value of the return.

If the item wasn’t marked as a gift, or was shipped to the gift-giver first, the refund will go to the original buyer.

Shipping Returns

To return your product, contact us first for the correct return address.

You will be responsible for paying for your own return shipping.
A flat fee of ₹150 will be deducted from your refund.

Return shipping is non-refundable. If you receive a refund, ₹150 will be deducted from the amount.

We recommend using a trackable shipping service or shipping insurance, as we can’t guarantee we’ll receive your returned item otherwise.

Need help?

For questions related to returns and refunds:
📧 bakshisumit746@gmail.com
📱 +91 7974554810 (Mon–Sat, 10 AM – 6 PM)